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LiveChat -
Through our online chat our customers will be able to contact us very
easily. We will be able to learn their needs and provide them with
appropriate information, which will help with the selling process.
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LiveChat ContactCenter
LIVECHAT ContactCenter
Click Here
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LiveChat
Review
Contact Center is an advanced customer attendance tool.
Through our online chat our customers will be able to contact us very
easily. We will be able to learn their needs and provide them with
appropriate information, which will help with the selling process.
By using the customer invitation function your
operators can actively invite customers to chat. The system allows both
manual and automatic Invitations.
Real-time user monitoring enables getting information about service users`
activity. Which web page is the most popular one, where does the user spend
the most time, how often does he visit the website, and how many
conversations did he have with the operators.
Generating tallies and charts of the amount
of conversations, chat invitations and time devoted to customer service by
particular operators.
Generating tallies and charts of the amount
of conversations, chat invitations and time devoted to customer service by
particular operators.
Features
Web communicator:
Live chat
The
intelligent button
A
multimedial invitation
The
customer interface
The "after
hours" form
Operator`s application:
Customer
chat
transfer
to the operator
Auto-invitation
Customer
details
Opening
WWW websites
The
knowledge database
Communication with the others
IM mode
Remote
customer desktop control
Other IM
protocols
Monitoring
Chat
invotation
Organising
the address book
Sending
files
Dual WWW
browsing
Operator`s
picture
Customer
and address filters
The administrative panel:
Licence
management
Coded
connections
Creating
operator groups
Button
personalisation
Readiness
priority
Logical
criteria
Activity
analysis
LiveChat ContactCenter
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